Information We Collect

Depending on how you use our services, we may collect:

• Your full name as it appears on your travel documents
• Email address and telephone number
• Mailing and billing address
• Passport or other identification details needed for travel
• Payment card and billing information
• Details of the flights, hotels and other services you book
• Travel preferences, such as seating or meal requests
• Contact details for a person to reach in an emergency

How Information Reaches Us

• You enter it while searching for or booking travel.
• You share it with our support team by phone, email or message.
• You sign up to receive our newsletter or offers.
• You complete a contact or enquiry form on the website.
• Cookies and analytics tools record how the website is used.
• Airlines, hotels and other travel partners send it to us in connection with your booking.

Why We Use Your Information

• To arrange, confirm and manage your flight and travel bookings.
• To answer questions and resolve problems through customer support.
• To send confirmations, e-tickets, schedule changes and other trip notices.
• To maintain and improve how our website works and feels.
• To detect and prevent fraud, misuse and unauthorized transactions.
• To meet our legal, tax and regulatory obligations.
• To tell you about fares, deals and promotions, where you have not opted out.

Who We Share It With

We pass on personal information only where it is needed to deliver our services or where the law requires it. Recipients may include:

• Airlines and other travel suppliers that fulfil your booking.
• Hotels, car rental companies and transport operators.
• Payment processors and card networks.
• Companies that provide customer support services on our behalf.
• Government bodies and regulators when we are legally obliged to disclose.

Cookies & Similar Technologies

Our website relies on cookies, analytics software and comparable tools to keep the site running smoothly, remember your settings, understand visitor traffic and tailor what you see. Our Cookie Policy explains these in more detail and describes how to manage them.

Links to Other Websites

You may find links on our website that lead to sites and services operated by other companies. Those sites have their own privacy practices, which we do not control and for which we cannot accept responsibility. Please read their policies before sharing information with them.

Location Data

We may estimate your general location from your IP address or device settings so that we can show relevant departure points, travel services and offers.

How We Protect Your Data

SkySparrows applies technical and organizational safeguards designed to protect personal information against loss, misuse and unauthorized access. No method of sending data over the internet is entirely risk-free, however, and we cannot promise absolute security.

Your Choices and Rights

Subject to applicable law, you may ask us to:

• Tell you what personal data we hold about you.
• Correct details that are wrong or out of date.
• Delete your personal information.
• Stop processing that depends on your consent.
• Provide a copy of the information we keep.

How Long We Keep Information

Personal information is kept only for the period needed to complete your bookings and to satisfy our legal, accounting and operational requirements.

Children

Our services are intended for adults aged 18 and over. We do not knowingly gather personal information from children.

Transfers Outside Your Country

Because our partners and service providers operate in several countries, your information may be held and processed outside the country where you live.

Changes to This Policy

We may revise this Privacy Policy when our practices or legal requirements change. The current version, with its effective date, will always be published on this page.