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For some travel services, SkySparrows charges a service fee. This can apply to flight reservations, hotel bookings, car rentals, changes to an itinerary, cancellations and other forms of travel assistance. The fee contributes to the cost of the staff and systems that process and look after your reservation.
Wherever reasonably possible, we tell you about or display any service fee before you complete the transaction. The total you pay reflects the service chosen, the passenger and booking details and the terms that apply to that transaction.
A service fee may be added to certain flight reservations, whether you book on our website, through our customer support channels or with the help of an agent.
The fee can vary with the airline, the kind of itinerary, the cabin, passenger requirements, how complex the booking is and the level of assistance you ask for.
If a service fee applies, it is included in the total shown to you before the booking is finalized.
A hotel reservation may carry a service fee depending on the property, the channel used to book, the type of rate, the reservation conditions and any extra help you request.
Charges made by the hotel itself, such as resort fees, local taxes, deposits and incidentals, are not part of the SkySparrows service fee. They are payable as set out in the hotel's own policies.
A service fee may apply to a car rental reservation, based on the rental service selected and what the booking involves.
Amounts charged by the rental company are separate from our fee. These can include insurance, fuel, mileage, optional equipment, deposits, young-driver surcharges and other local fees.
Where they apply, service fees and other known charges appear in the booking or payment details before you complete the transaction.
Some reservations and requests call for more work on our part, and the service fee may differ as a result. Examples are shown below.
| Booking or Service Type | Applicable Fee |
|---|---|
| Complex Multi-City Itineraries | May vary by itinerary |
| Business & First Class Reservations | May vary by booking |
| Special Passenger Assistance | May apply |
| Unaccompanied Minor Reservations | May apply |
| Complex Changes, Reissues & Exchanges | May vary by request |
| Special Travel Arrangements | Based on services requested |
If you ask the SkySparrows travel support team to act for you, a service fee may be charged according to the nature and complexity of the request.
Assisted services include searching for alternative flights, putting together complex itineraries, handling exchanges and reissues, processing eligible cancellations and giving other reservation support.
| Assisted Service | Applicable Fee |
|---|---|
| Standard Flight Assistance | May apply |
| Complex Itinerary Planning | May vary by request |
| Ticket Change or Reissue Assistance | May apply |
| Cancellation or Refund Assistance | May apply |
| Premium Travel Assistance | Based on service requested |
Unless we expressly say otherwise, SkySparrows service fees are in addition to taxes, government charges, airport fees, airline-imposed charges, hotel charges, car rental charges and any other third-party costs.
The fee depends on the kind of transaction, the itinerary, the complexity of the booking, supplier requirements and the assistance requested. Where required, applicable charges are communicated or shown during booking or payment.
A service fee may be non-refundable after a transaction is complete, except where the booking terms specifically allow a refund.
Please check the full price, including taxes, fees and booking conditions, before you confirm any reservation.